Financial Protection

Orbital Travel is ATOL registered and we are members of the Travel Trust Association (TTA).

Travel Trust Association
Each Travel Trust Association Member provides total financial protection to both the Principal and consumer in all bookings. This is done in two stages:

  1. Every TTA Member operates a trust account. This is an independent bank account to which an independent third party has been appointed Trustee.  Members appoint either a Chartered or Certified Accountant, Solicitor or Banker as their Trustee.  Funds are placed in this account for each consumer’s total financial protection.

  2. The TTA Travel Protection Plan is a unique fidelity coverage that covers all clients booking with TTA Members up to £11,000 per passenger, should the funds the consumer placed with the TTA Member, not be in the Trust Account, or not been given to the Principal. You should always check that the travel company you are booking with is a current member of the T TA, this can be done through the Consumer web pages at www.traveltrust.co.uk or contacting the Association directly on 01483-545787.

ATOL
ATOL (Air Travel Organiser's Licence) is operated by the Civil Aviation Authority to protect people traveling by air from the United Kingdom. Orbital Travel is licensed under this scheme License number T7143.

ATOL is a protection scheme for flights and air holidays, managed by the Civil Aviation Authority (CAA). Most firms who sell air travel in the UK are required by law to hold an ATOL.

If you've booked and contracted with a tour operator for a complete air holiday package or just a flight, ATOL protects you from losing money or being stranded abroad if the tour operator goes out of business. All licensed firms have to lodge bonds with the CAA so that if they go out of business, the CAA can give refunds to people who can’t travel and arrange for people abroad to finish their holidays and fly home. There's also a Government-backed fund called the Air Travel Trust that steps in if any ATOL bond isn’t enough to look after everyone affected by the failure.

You can check whether the tour operator you want to book with holds an ATOL license. You should check with the tour operator (or your travel agent) that all the holiday arrangements you are booking with them, such as flights and accommodation, are covered by their ATOL, and that you will receive a holiday invoice which confirms both this and the total price. Under the Package Travel Regulations, package organisers are responsible for all the items in the package they sell to you. This means if there's a problem with any of the suppliers involved with your holiday the organiser should sort it out. You also have recourse to the organiser (in the UK) if there are problems with your holiday arrangements, such as transport and accommodation and health and safety issues.

What this means to our clients, is that your holiday is protected, so in the event of an airline being unable to provide the service which has been agreed, our license will step in and secure your holiday booking. This means your holiday is safe with us from the moment we accept your booking. Further details of the ATOL license scheme and details of our membership can be found at www.atol.org.uk.

 

 
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